Terms of Service Ask Lulu

Effective Date: 15 September 2025

Welcome to Ask Lulu, an SMS-based AI information service provided by Lulu Technologies ("we," "our,"" or "us"). By using this service, you agree to the following terms:

1. Service Description

Ask Lulu allows users to send an SMS to shortcode 20267 starting with the word "Lulu" followed by a search phrase. Responses are powered by artificial intelligence (AI).

2. Cost of Service

• Each SMS query is charged at KES 0/= (free of charge).
• Standard monthly service charges, may apply depending on your package.

3. Eligibility

The service is available to individuals with access to any mobile phone capable of sending SMS in Kenya. By using this service, you confirm you are at least 18 years old or have parental/guardian consent.

4. Limitations of Use

Ask Lulu provides AI-generated responses, which may not always be accurate or complete. Information is for general informational purposes only and should not be relied upon for medical, legal, financial, or emergency decision-making. You agree not to misuse the service, including spamming, abusive use, or sending unlawful content.

5. Availability

We strive to keep the service available at all times but do not guarantee uninterrupted access. Lulu Technologies may suspend or terminate the service at any time without prior notice.

6. Limitation of Liability

Lulu Technologies is not responsible for any loss, damage, or liability arising from your use of this service. You agree to use Ask Lulu at your own risk.

7. Changes to Terms

We may update these Terms from time to time. Continued use of the service means you accept the updated Terms.